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Privacy Policy

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Welcome to our online travel platform. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make use of our services (referred to as "our site" or "this service"). Our operations are based in Turkey.

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1. Who We Are

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We are an online service specializing in providing travel-related services, including bookings for accommodations, tours, and experiences across Turkey. Our registered office is located in Turkey. We are committed to protecting your privacy and handling your data with transparency and care.

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2. Information We Collect

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We collect various types of information to provide and improve our travel services to you. This includes:

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• Information You Provide Directly: This includes personal identifiers such as your name, email address, postal address, phone number, and passport details (where required for international travel bookings). We also collect payment information (though processed securely by third-party payment gateways), travel preferences, dietary restrictions, and any other information you voluntarily provide when making a booking, creating an account, or communicating with us.
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• Information Collected Automatically: When you access our site, we automatically collect certain information about your device, including your IP address, web browser type, operating system, referring website addresses, and information about how you interact with our site, such as pages viewed, time spent on pages, and clicks.
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• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. These are used for various purposes, including maintaining your session, remembering your preferences, analyzing site traffic and trends, and personalizing content. You have the option to accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.
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3. How We Use Your Information

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We use the information we collect for various purposes, including:

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• To Provide and Manage Services: To process your bookings, confirm your reservations, and manage your travel arrangements. This includes communicating with you about your bookings, sending confirmations, and providing updates.
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• To Improve Our Services: To understand how our site is used, troubleshoot issues, and enhance the user experience, functionality, and content of our online platform.
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• For Communication: To respond to your inquiries, provide customer support, and send you service-related notifications.
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• For Marketing and Personalization: With your consent, to send you promotional materials, special offers, and personalized content that may be of interest to you, based on your travel preferences and past bookings.
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• For Security and Fraud Prevention: To protect our site, our users, and third parties from fraud, unauthorized access, and other illegal activities.
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• For Legal and Compliance Purposes: To comply with applicable laws, regulations, legal processes, and governmental requests, and to enforce our terms and conditions.
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4. How We Share Your Information

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We may share your personal information with third parties in the following circumstances:

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• Service Providers: We share necessary information with trusted third-party service providers who assist us in operating our business and providing our services, such as hotels, airlines, tour operators, payment gateways, IT service providers, and analytics providers. These parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
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• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
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• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets. We will notify you if such a transfer occurs and your information becomes subject to a different privacy policy.
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• With Your Consent: We may share your information with other parties when we have your explicit consent to do so.
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5. Legal Basis for Processing (GDPR Compliance)

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For individuals located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

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• Performance of a Contract: The processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., booking your travel).
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• Legitimate Interests: The processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your fundamental rights and freedoms (e.g., improving our services, preventing fraud, direct marketing where permissible).
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• Consent: Where you have given explicit consent for specific processing activities (e.g., sending marketing communications). You have the right to withdraw your consent at any time.
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• Legal Obligation: The processing is necessary for compliance with a legal obligation to which we are subject.
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6. Data Retention

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We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your personal data, we will either delete or anonymize it, or if this is not possible (e.g., because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

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7. Your Data Protection Rights

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Depending on your location, you may have the following rights regarding your personal data:

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• The right to access: You have the right to request copies of your personal data.
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• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
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• The right to erasure ("right to be forgotten"): You have the right to request that we erase your personal data, under certain conditions.
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• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
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• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
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• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
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• The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
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To exercise any of these rights, please contact us using the physical address provided below.

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8. International Data Transfers

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As an online travel platform operating from Turkey, your information may be stored and processed in Turkey or any other country where we or our service providers maintain facilities. By using our service, you understand that your information may be transferred to countries outside of your country of residence, including countries that may not have the same data protection laws as your jurisdiction. When transferring data from the EEA to Turkey or other third countries, we ensure appropriate safeguards are in place, such as relying on adequacy decisions by the European Commission, or implementing standard contractual clauses.

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9. Data Security

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We implement a variety of security measures to maintain the safety of your personal information when you place a booking or enter, submit, or access your personal information. These measures include encryption, firewalls, and secure socket layer (SSL) technology for data transmission. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

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10. Children\'s Privacy

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Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16 years of age. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

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11. Third-Party Links

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Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party\'s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

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12. Changes to This Privacy Policy

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We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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13. Contact Us

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If you have any questions about this Privacy Policy, please contact us by postal mail at our registered office:

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Our registered office is located in Turkey.

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